Privacy Policy

Effective Date: 18/08/2025

1. Introduction & Scope

Welcome to BookAndFlyAway! We’re committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy applies to BookAndFlyAway and governs how we collect, use, and protect personal data when you visit or use our website at bookandflyaway.com.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this policy carefully to understand your rights and how we protect your information.

2. Information We Collect

Information You Provide Directly

When you use BookAndFlyAway, you may provide us with information such as:

  • Personal details: Name, email address, phone number, date of birth
  • Travel preferences: Destination choices, accommodation preferences, travel dates
  • Payment information: Credit card details, billing address (processed securely through our payment partners)
  • Account information: Username, password, profile preferences
  • Communication data: Messages you send us, survey responses, reviews and feedback
  • Special requests: Dietary requirements, accessibility needs, or other travel-related requests

Information We Collect Automatically

When you visit our website, we automatically collect certain information:

  • Technical data: IP address, browser type and version, operating system, device information
  • Usage data: Pages visited, time spent on pages, click patterns, search queries
  • Location data: General geographic location based on IP address (with your consent for precise location)
  • Cookies and tracking data: Information stored through cookies and similar technologies (see our Cookies section below)
  • Analytics data: Website performance metrics, user behavior patterns, and site optimization data

3. How We Use Your Information

We use your personal information to:

Provide Our Services

  • Process and manage your bookings and reservations
  • Facilitate payments and issue receipts
  • Provide customer support and respond to your inquiries

Personalize Your Experience

  • Recommend destinations and travel options based on your preferences
  • Customize website content and offers
  • Remember your preferences for future visits

Communicate With You

  • Send booking confirmations and travel updates
  • Share promotional offers and travel deals (with your consent)
  • Send important service announcements and policy updates

Improve Our Services

  • Analyze website usage to enhance user experience
  • Conduct research and development for new features
  • Monitor and improve website performance and security

Legal and Business Requirements

  • Comply with legal obligations and regulatory requirements
  • Prevent fraud and ensure platform security
  • Resolve disputes and enforce our terms of service

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve our services.

Types of Cookies We Use

Necessary Cookies

  • Essential for website functionality and security
  • Cannot be disabled as they’re required for basic site operations
  • Include authentication, load balancing, and security features

Performance Cookies

  • Help us understand how visitors interact with our website
  • Collect anonymous information about page visits and user behavior
  • Used to improve website performance and user experience

Functionality Cookies

  • Remember your preferences and personalize your experience
  • Store language preferences, currency settings, and search filters
  • Enhance convenience during your visits

Advertising Cookies

  • Deliver relevant advertisements based on your interests
  • Track effectiveness of advertising campaigns
  • May be set by third-party advertising partners

Managing Your Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. Please note that disabling certain cookies may affect website functionality and your user experience.

5. Third-Party Sharing

We may share your information with trusted partners to provide our services:

Booking and Travel Partners

  • Hotels, airlines, car rental companies, and tour operators to process your reservations
  • Travel insurance providers and other travel-related services you request

Payment Processors

  • Secure payment gateways to process transactions safely
  • Fraud prevention services to protect against unauthorized transactions

Analytics and Marketing Partners

  • Google Analytics and similar services to understand website usage
  • Email marketing platforms to send newsletters and promotional content (with your consent)
  • Social media platforms for advertising and remarketing purposes

Legal and Safety Requirements

  • Law enforcement or regulatory authorities when required by law
  • Legal advisors and auditors for compliance purposes

We ensure all third parties maintain appropriate data protection standards and use your information only for the specified purposes.

6. User Rights & Choices

You have important rights regarding your personal information:

Access and Portability

  • Request a copy of the personal data we hold about you
  • Receive your data in a commonly used, machine-readable format

Correction and Updates

  • Update or correct inaccurate personal information
  • Modify your travel preferences and account settings

Deletion and Restriction

  • Request deletion of your personal data (subject to legal retention requirements)
  • Restrict how we process your information in certain circumstances

Marketing Communications

  • Opt out of marketing emails through unsubscribe links
  • Manage your communication preferences in your account settings

Objection and Withdrawal

  • Object to processing based on legitimate interests
  • Withdraw consent for data processing (where consent is the legal basis)

How to Exercise Your Rights

To exercise any of these rights, please contact us at said.ed@bookandflyaway.com. We’ll respond to your request within 30 days and may need to verify your identity to protect your privacy.

7. Data Retention

We retain your personal information only as long as necessary:

Account Data: Retained while your account is active and for up to 7 years after closure for legal and business purposes

Booking Records: Kept for 7 years after your trip completion for customer service, warranty claims, and legal requirements

Marketing Data: Newsletter subscriptions retained until you unsubscribe, with inactive data removed after 3 years

Analytics Data: Aggregated and anonymized data may be retained indefinitely for business insights

Legal Requirements: Some data may be retained longer to comply with tax, accounting, or other legal obligations

8. Security Measures

We implement robust security measures to protect your personal information:

Technical Safeguards

  • HTTPS encryption for all data transmission
  • Secure servers with industry-standard encryption
  • Regular security monitoring and vulnerability assessments
  • Multi-factor authentication for staff access

Organizational Measures

  • Staff training on data protection and privacy practices
  • Access controls limiting data access to authorized personnel only
  • Regular security audits and compliance reviews
  • Incident response procedures for potential data breaches

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

9. International Transfers

BookAndFlyAway may transfer your personal data to countries outside your region to provide our services effectively. When we do this, we ensure appropriate safeguards are in place:

Data Protection Standards

  • We use Standard Contractual Clauses approved by relevant authorities
  • Transfer data only to countries with adequate data protection laws
  • Implement additional security measures for international transfers

Your Rights

  • You have the right to obtain information about international transfers
  • You can request details about the safeguards we use for your data

10. Children’s Privacy

BookAndFlyAway does not knowingly collect personal information from children under 16 years of age without appropriate parental consent. Our services are designed for adults planning travel.

If we discover we have collected information from a child under 16 without proper consent, we will delete that information promptly. Parents or guardians who believe their child has provided personal information should contact us immediately at said.ed@bookandflyaway.com.

For bookings involving minors, we require that a parent or legal guardian makes the reservation and provides necessary consent for the child’s travel-related data processing.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

  • Post the updated policy on this page with a new effective date
  • Notify you by email if you have an account with us (for material changes)
  • Provide prominent notice on our website for significant updates

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates constitutes acceptance of the revised terms.

12. Contact Information

We’re here to help with any questions or concerns about your privacy and data protection.

Privacy Inquiries Email: said.ed@bookandflyaway.com

Mailing Address BookAndFlyAway Privacy Team
said.ed@bookandflyaway.com

Response Time We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please indicate this in your subject line.

If you’re not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.